Business Development Exchange (BDX) - Customer Service Best Practices

Are you looking to boost your customer service for your business and learn new ways to provide review-worthy experiences for your clients? Join the Chamber team, Chick-Fil-A, Shurson Group, Staybridge Suites, and TerraLoco for our next Business Development Exchange (BDX) at Gillette Pepsi highlighting customer service best practices. Door prizes, coffee from Café Aqui, Pepsi sampling refreshments, and a light breakfast will be provided.

Agenda
8:15am: Registration
8:30am: Introduction from Gillette Pepsi – Chris Schock, Sales Manager
8:35am-8:50am: Shurson Group – Kayla Shurson, Owner

• Responsiveness, setting/meeting expectations, listening to clients’ needs

8:50am-9:05am: Staybridge Suites – Jerrod Moton, Director of Sales

• Responsiveness, customer communication, troubleshooting

9:05am-9:20am: TerraLoco – Tiffany Piotrowicz, Owner

• Appreciating repeat/new customers, being proactive, answering questions

9:20am-9:35am: Chick-Fil-A – Crystal Stockdale, Director of Human Resources

• Greeting customers, ensuring a clean establishment, being prompt/attentive

9:35am-9:45am: Q & A, door prizes
9:45am: Tour of Gillette Pepsi